Program Manager - Voice Implementation [BHJOB13022_13280] - Jobs in Burnaby

Job Description

On behalf of our client in Burnaby, Ignite Technical Resources is seeking a Program Manager (Voice Implementation) to join our client’s team.Our valued client is developing a managed voice program for several Health Organizations. Key to the initiative is developing the framework for delivering a managed voice, establishing program governance, identifying and maintaining organization priorities, supporting the development of communications requirements, and developing delivery roadmaps in consideration of funding, resources, change readiness, and technical constraints.Aligning program delivery with the implementation strategy and the roadmap is a key priority for successful program enablement. The role will advance and oversee the completion of multiple voice implementation projects and delivery outcomes by partnering with a managed service provider(s) to achieve the future state operating model. Program development and delivery efforts performed under this initiative will be guided by complex governance structures requiring clinical, business, and operational leadership engagement and sponsorship. The successful candidate will be expected to form and lead these governance structures in alignment with technology planning and delivery and health organization standards and practices.Services Required: An expert-level Program Manager is required to:

• Partner with health organization (HO) sponsors to understand the organization’s business vision, values, and goals, and translate them into voice program objectives
• Support HO leaders in the development of communications requirements that inform the appropriate mix and implementation of voice solutions in alignment with the strategy and roadmap
• Define and implement the complex program engineering approach and methodologies required to execute the organizational voice strategy and HO roadmaps
• Lead engagements with stakeholder engagement and establish voice governance forums to achieve program and project objectives including reporting status, risks, issues, etc. to key stakeholders within the HOs

Example deliverables include:

• Program engineering approach for voice strategy and roadmap execution
• Current HO roadmaps voice solutions aligned to business priorities and the evolving status of the production environments
• Development of Executive materials such as briefing notes and presentation collateral to support governance forums
• Informing the development of business cases in alignment with the HO voice roadmaps

Constraints and Special Considerations:

• 10+ years leading enterprise IT strategy, roadmap development and implementation, and technology implementation initiatives
• Previous experience in the Health and Public Services sectors is highly desired
• Proven experience with developing and executing complex program governance
• Experience transitioning voice services from on-premise configurations to managed voice service providers is highly desired
• Knowledge of voice technologies (Cisco, Avaya, Genesys) (relevant certifications are a plus)
• Proven experience in IT Infrastructure

Specific Qualifications or Experience Required:

• Excellent C-level communication skills, written and oral
• Strong people and networking skills, building and growing relationships with senior stakeholders
• Creative and analytical thinker with strong problem-solving skills
• Complex stakeholder engagement experience
• Demonstrated ability to meet deadlines, handle and prioritize requests, manage laterally and upwards
• Demonstrated ability to collect and analyze data, assess problems, and structure solutions
• Ability to drive and progress with minimal direction. Self-awareness and ability to assess personal performance
• Attention to detail and prioritizing tasks
• Experience with frameworks and business case development
• Experience planning for and managing organizational change

About Ignite Technical: Based in Vancouver and proudly Canadian, Ignite Technical Resources has been providing Top Technical Talent to organizations across Canada since 2005.Equal Opportunity Employer: Ignite Technical is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, disability, gender identity, national origin, or age.Work Permits: Please note that Ignite’s Clients require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.Further Consideration: We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.Follow Us: Check us out on LinkedIn and follow us on Twitter and Threads for company updates and job postings!Ignite. Wired for People.About Ignite Technical:Founded in 2005 and headquartered in Vancouver BC, Ignite Technical Resources has been the preferred IT Staffing provider for many of Canada’s largest and well-known organizations for nearly 20 years. By specializing in Information Technology, we ensure that our processes are focused exclusively on providing qualified IT Professionals and our commitment to speed ensures your teams and projects are staffed quickly and efficiently. Our years of experience provide us with one of the most well-developed networks of candidates in the Canadian market. Come see why Ignite Technical is one of Canada’s premier providers of IT Professionals On-Demand. Ignite Technical Resources. Wired for People.