Consular Associate - Jobs in Calgary, AB

Job Description

Hiring Path:

• Exclusive Posting (not open to the public)

Who May Apply/Clarification From the Agency:For USEFM: Actual FP salary is determined by Washington D.C.

• U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

Security Clearance Required:Secret/Confidential ClearanceAppointment TypeTemporaryAppointment Type Details:Definite not to Exceed 5 yearsMarketing Statement:We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.Summary:The work schedule for this position is:

• Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (three weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.Supervisory Position:NoRelocation Expenses Reimbursed:NoTravel Required:Not RequiredDutiesBasic function of the position: The Consular Associate is assigned a wide range of responsibilities in the Nonimmigrant Visa (NIV) Unit, American Citizen Services (ACS) Unit, and Fraud Prevention Unit (FPU). The jobholder provides consular services to U.S. citizens, conducts non-adjudicatory visa processing, and assists in investigation and validation studies. Incumbent also handles correspondence with the public, attorneys, U.S. and host governments, Congress, and other parties. Must be able to secure and maintain a Secret level security clearance.Major Duties and ResponsibilitiesAmerican Citizens Services

• Schedules appointments and coordinates case intake.
• Explains procedural and documentary requirements to U.S. citizens who request consular services.
• Provides support for a wide range of services including voting outreach, financial and medical assistance, Consular Reports of Birth Abroad and Consular Reports of Death Abroad, routine prison visits, citizenship and immigration services, assistance in welfare/whereabouts, prisoner, destitution, repatriation, and injury cases, Veterans Affairs benefits, etc. Upon designation by Passport Services, serves as Passport Acceptance Agent: Receives passport applications, reviews documents for completeness, and is authorized to administer oaths and affirmations for passport applications.
• Upon designation by Overseas Citizen Services, serves as Notary Public: Provides notarial and authentication services.

Nonimmigrant and Immigrant Visas

• Performs biometric data collection, verification, and enrollment.
• Pre-screens visa applications, including data input and verification; and maintains quality control.
• Conducts visa ineligibility searches and drafts background check requests where appropriate.
• Flags cases of possible fraud or malfeasance for additional scrutiny.
• Drafts Security Advisory Opinions (SAO) and manages the flow of cases through the SAO process.
• Monitors the expedite and group request queues within the appointment system (for both IV and NIV), approving/denying requests that meet criteria set out by management and schedules according to post policy and SOPs. Brings to manager attention any unusual or potentially high-profile requests.
• Monitors the visa wait times and appointment inventory in the appointment system. Loads the monthly post-based appointment schedule as directed by management and ensures that a skeleton schedule has been opened up at least six months out.
• Assists in liaising with the Department of Homeland Security (DHS) and other agencies.

Fraud Prevention

• Detects and reports possible fraud uncovered during visa and passport processing.
• Gathers information for fraud assessments and performs validation studies and other analysis of visa use and applicant patterns.
• Tracks cases to ensure timely and complete processing.
• Performs fraud prevention site visits.
• Facilitates DNA testing procedures, including scheduling appointments and serving as the cleared U.S. citizen witness during testing.

Administrative and Other Duties

• Drafts correspondence for the public, attorneys, U.S. and host governments, Congress, and other parties concerning consular issues.
• Assists with post training and orientation programs, customer service initiatives, and other innovative programs.
• Manages projects to improve operations in the Consular Section, e.g. consular workflow, office furniture and equipment inventory, filing, and record keeping.
• Participates in outreach programs as assigned, e.g., speaks on consular activities and visa application process.
• Other duties as assigned.

**Note: This position description in no way states or implies that these are the only duties; incumbent will be required to perform other duties as assigned by the agency.Qualifications and EvaluationsRequirements:EXPERIENCE: At least Three years of office administration is required, with one year of Consular experience. Or, Two years of office administration experience (FP-07 - Training Level)- Or, one year of office administration (FP-8 - Training Level).JOB KNOWLEDGE: General understanding of U.S. policies related to consular and visa operations.Education Requirements:Completion of High School is required.Evaluations:LANGUAGE: Fluent (Level IV) reading/writing/speaking English is required. “This may be tested”SKILLS AND ABILITIES:

• Must be able to input data in consular systems with minimum errors, and spot and correct errors made by others (applicants and fellow staff).
• Demonstrated skills in MS Office Suite and general computer skills including information and database management.
• Organizational skills, including task management and filing skills; communication skills including writing skills appropriate for drafting official correspondence and reports.
• Ability to obtain and maintain a DOS Secret Security clearance.
• Tact and good judgment in dealing with the public, often under difficult and sensitive circumstances.
• Sensitivity in evaluating evidence and applying complex regulations correctly.
• Ability to learn applicable U.S. and host country laws, regulations, legal precedents, and court decisions.
• Good interpersonal skills.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.Qualifications:All applicants under consideration will be required to pass medical and security certifications.Benefits and Other InfoBenefits:Agency Benefits:For EFMs, benefits should be discussed with the Human Resources Office.The pay plan is assigned at the time of the conditional offer letter by the HR Office.Other Information:HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.HIRING PREFERENCE ORDER:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*

• AEFM / USEFM

• FS on LWOP and CS with reemployment rights **

• IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.How to ApplyHow to Apply:All candidates must be able to obtain and maintain a Secret Security clearance.Candidates who do not provide proof of eligibility to work in Canada, will not be considered.To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.Required Documents:In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

• Copy of Orders/Assignment Notification (or equivalent)
• Residency and/or Work Permit
• Passport copy
• High School Diploma or equivalent
• Degree (not transcript)
• Degree with transcript
• Language Scores (if available)
• Drivers License
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.Thank you for your application and your interest in working at the U.S. Mission in Canada.Quick Apply

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