reservations manager - Jobs in Chaput Hughes, ON

Job Description

• Work Term: Permanent
• Work Language: English
• Hours: 32 to 40 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years
• or equivalent experience
Work setting
• Willing to relocate
• Hotel, motel, resort
Tasks
• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Provide information on hotel facilities and services
• Provide information regarding features of rooms, service of hotel and points of interest
Supervision
• 11-15 people
Computer and technology knowledge
• MS Office
Sales experience
• Hotel and convention services
Work conditions and physical capabilities
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Overtime required
Personal suitability
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Interpersonal awareness
• Judgement
• Organized

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