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Client Care Coordinator - Jobs in Coaldale, AB

IMPACT Health Physiotherapy and Sports Injury Clinic Coaldale
Job LocationCoaldale, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

IMPACT Health is looking for a Client Care Coordinator to join their collaborative team in Coaldale, AB!Are YOU…

  • A little bit of Mr. Rogers and a little bit of Sherlock Holmes
  • Willing to be the glue of a fast paced, dynamic health care team
  • A patient champion, supporter, and fact finder with a relentless drive to achieve success in administrative excellence
Our Client Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the IMPACT Health commitment to a patient centered care. They ensure the efficient, professional and organized operation of the clinic office.What you would do:
  • Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members.
  • Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
  • Coordinate a detailed and accurate intake of information on the patients first visit to the clinic.
  • Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
  • Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
  • Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
  • Collect payment at time of service and follow up on outstanding payments.
  • Complete accurate clinic billing and follow up on accounts receivable as required.
  • Produce accurate end of day reports.
  • Other administrative tasks as assigned by the Clinic Team Manager
  • Prepare treatment areas in between patients.
  • Assist the practitioners with patient care tasks
  • Maintain the cleanliness of the clinic throughout the day including sanitizing patient area, high touch points, etc.
What you need:
  • Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members.
  • Ability to exercise good judgement, resourceful, strong organizational skills.
  • Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources.
  • Remain “cool, calm and collected” in high pressure situations.
  • Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care.
  • Self-starter with an ability to work independently and collaboratively in a team environment
  • Responsible for Booking, Billing, WCB Clientele, MVA and Private Patients.
  • Preferred: experience as a PTA or experience working directly with patients.
Job Types: Full-time, Part-timeSalary: $16.00-$18.00 per hourBenefits:
  • Dental care
  • Extended health care
  • Vision care
Schedule:
  • Monday to Friday
  • Weekend availability
Supplemental pay types:
  • Overtime pay
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