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Customer Service Agent - Permanent Full Time - Jobs in Goose Bay, NL

PAL
Job LocationGoose Bay, NL
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Through a historic agreement between the Innu and Inuit of Labrador, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. And we take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.What Air Borealis offers you:

  • Comprehensive health benefits including medical, dental, vision, and life insurance
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Personal travel privileges with PAL and interline agreements with multiple airlines
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs
Air Borealis is currently seeking a full-time Customer Service Agent in Postville, NL.Duties and Responsibilities:
  • Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our customer service policies, company procedures and safety and regulatory processes
  • Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required
  • Provide outstanding customer service to our customers
  • Working with the Air Borealis team on developing new customer service initiatives and ideas
  • Administration duties and reporting in relation to the operations of Air Borealis scheduled and charter flights
  • Work closely with all departments of Air Borealis to ensure our customers’ experience is an enjoyable one from origin to destination
  • Other related duties as required.
Qualifications:
  • The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast-paced environment
  • Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on-the-spot decision making
  • Must be able to work independently and in a team environment
  • Must be able to obtain a clear Record of Conduct
Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported and respected. Candidates of all backgrounds are encouraged to apply.Only those candidates selected for an interview will be contacted. Thank you.Quick Apply
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