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| Job Location | Markham |
| Education | Not Mentioned |
| Salary | $19.15 |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract |
Call Center Representative (Billing) We are seeking a dedicated and professional Call Center Representative to join our client #39;s team in the insurance industry. This role will transition to a hybrid work model, combining on-site and remote work. All initial training will be conducted on-site over approximately two weeks.What is in it for you:• Hourly salary of $19.15.• 6-month contract.• Full-time position: 37.50 hours per week.• Weekday schedule: rotating shifts between 8 am and 8 pm, with core shifts determined by tenure and business requirements.• Hybrid work: 3 remote days, subject to change based on business needs.• Training: on-site training for 2 weeks.• Opportunity to work in a dynamic and professional environment.• Join a passionate and inclusive team of professionals.Responsibilities: • Providequot;first in class quot; service to customers and brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner.• Handle a minimum of 70+ calls per day, with high achievers managing up to 100 calls per day.• Investigate and resolve discrepancies collaboratively with brokers and underwriters on billing-related matters.• Serve as Company Ambassadors, supporting inbound insurance/claims inquiries and efficiently directing customers to the appropriate team for further assistance.• Communicate clearly, effectively, and empathetically with customers via phone and email, resolving issues and describing various programs/services available.• Accurately interpret and identify customer needs, responding appropriately and professionally.• Systematically obtain relevant information to ensure seamless customer interactions.• Take ownership of customer relations through dedicated service and a commitment to follow-through.What you will need to succeed:• 1-2 years of experience in a contact center environment.• Previous customer service experience, preferably in a call center environment.• Prior customer service experience in a similar role.• Proficiency in word processing, Excel, and various web-based programs/Windows applications.• Professional telephone/email talent and etiquette.• Clear, concise, and supportive communication and interpersonal skills.• Strong problem-solving skills to analyze and resolve customer concerns.• Ability to multi-task in a fast-paced environment.• Quick to adapt to evolving surroundings.• Excellent attendance and punctuality.Why Recruit ActionRecruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# AVICJP00002476