Library Technician - Public Services - On Call - Jobs in New Westminster, BC

Job Description

Work ArrangementsThis on-call position is available starting October 25, 2021. This position will require working at both Coquitlam and New Westminster campus libraries. The hours are subject to possible weekdays, weekends, mornings and evening shifts; up to 7 hours a day, with shifts ranging from 8 am to 9 pm (9 am to 5 pm on Saturdays).What Douglas OffersDO what you love. Be good at it. That’s how Douglas College defines a great career. It’s a philosophy that resonates through our classrooms, our offices and our boardrooms. It inspires our students and drives us to make Douglas College one of BC’s Top Employers. We love what we do. And we’re looking for passionate, motivated people to join us in making one of Canada’s best colleges even better.The RoleLibrary Technicians contribute to the success of the Learning Resources Department at Douglas College by supporting its services, programs and strategic directions. The Library Technician, Public Services provides direct and accessible service to the public using a range of complex departmental processes in areas such as: circulation, collections, cataloging and technical support. In a rapidly changing environment, the incumbent provides exceptional client-centred service to a diverse community of users with a wide range of abilities, ethnic backgrounds, language skills, and learning styles.Responsibilities1. Public Support: responsible for providing access and direction to materials and information, to students, faculty, and staff as well as members of the public and external institutions.a) exercises a high degree of integrity and confidentiality of all patron records;b) Interprets, applies and communicates library, college and external policies and procedures (e.g. copyright, Compass) by answering questions on behalf of the College via phone, e-mail and in person from both internal and external clients;c) collects fines, damages and replacement fees, settles payments, handles cash, processesd) refunds; transacts sales;e) creates and maintains delinquency records; negotiates or forgives fines within set policies, ascertains when a student is in good standing and removes Banner blocks;f) maintains first-line contact answering all informational questions, and refers patrons needing further assistance to other Library, College or community resources internally or externally;g) demonstrates to patrons how to navigate the library’s website, how to reserve online library preview and study rooms, use electronic library resources college services (e.g. college network account, password resets); and external resources ( e.g. other libraries, Compass, etc.);h) supports patrons in difficult and stressful situations on a daily basis. Regularly deals with students who are upset over fines, lost items or damaged equipment, unavailable resources, library policies, noise complaints, out of order technologies, and other college problems not related to the library;i) takes actions to tactfully halt disruption of library activities by problem patrons and evaluates risk and/or need to forward to Operations Supervisor or Director;j) identifies service request patterns for evaluation and works in collaboration with key campus partners in order to remedy repetitious problems that impacts front line service to new and returning patrons;k) responsible for daily transactions of checking in/out and renewing materials and equipment; reserving a variety of media types (i.e. Books, time sensitive DVD’s/equipment); monitoring the security system; securely receives, logs and forwards student term papers;l) using Banner and the library database, checks patron registration status, registers and/or updates patron information, issues ID validation stickers, and borrower cards to the general public;m) regularly handles lifts and/or relocates odd-sized and heavy library collections and audio visual equipment such as large screens, flipcharts, monitors, etc..2. Technical Support: provides in-person, telephone, and on-line first level technical support for all educational and computer related technology installed in, or on loan from Learning Resources. This includes, but is not limited to, computers, printers, scanners, photocopiers, Smart boards, and equipment for loan (i.e. laptops, peripherals, cameras, display technology, video recording equipment, audio equipment, microphones, speaker phones etc.).a) provides reliable, timely technical assistance to students, staff, faculty and community users, for a wide variety of equipment (see above under 2. Technical Support)b) informs and monitors that all equipment and software is used with copyright and licensing agreements;c) instructs and assists users on the use of various equipment (see above under 2. Technical Support), software programs (eg. Word, Excel, PowerPoint), and Network accounts;d) identifies technical issues concerning equipment, software, and Network accounts used in the library. Troubleshoots and documents issues. Liaises with CEIT to provide reliable solutions to resolve complex problems;e) maintains current familiarity with new technologies pertaining to public services such as upgrades to computer software on student computers, WIFI access, new printers, photocopiers, and various mobile devices (e.g. IOS, Android etc.).3. Learning Resources Departmental Support:a) promotes and provides patrons with information on library and College activities, services, and facilities;b) participates in division meetings, projects and committees; recommends changes to improve library resources, processes and accessibility to patrons;c) establishes and documents procedures;d) collects and collates statistics for a variety of functions related to library public services.4. Additional Responsibilitiesa) opens/closes the library including library system log on/off;b) trains and may supervise student employees;c) reports all safety concerns, assists with emergency procedures;d) responsible for the safety of students/patrons within the Library when no supervisor on sitee) may backup duties for staff in technical services;f) other duties and participation in special projects required.To Be Successful in this Role You Will Need1. A minimum of a Library or Media Technician diploma from an accredited two year program plus two to three years’ current related work experience in an automated integrated library system environment, preferably in a high-volume academic library. An equivalent combination of education, training and experience may be considered.2. A sound working knowledge of:

• standard library techniques, vocabulary and organization, including Library of Congress Classification and bibliographic conventions, and student oriented service delivery.
• various types of media equipment and software used in post-secondary education.

3. A familiarity with automated circulation systems and the ability to interpret, monitor and contribute to library procedures, policies and systems.4. Excellent interpersonal and cross-cultural communication skills including written and verbal fluency in the English language.5. A demonstrated ability to:

• speak effectively to small groups in both informal and formal settings.
• deliver training and presentations to students, faculty and the public on media equipment and software used in post secondary education.
• troubleshoot media equipment, computers, printers, and multi-functional devices.
• interact effectively and tactfully with people of various backgrounds and cultures, including students, college employees and the broader community.
• develop, establish and maintain good working relationships.
• work as an effective team member.
• collect and record information accurately.
• plan and organize work in order to meet deadlines.
• work independently with minimal supervision.
• exercise sound judgment and maintain a high degree of confidentiality.
• use computer applications such as Word and Excel, email and the Internet, keyboard at 45 w.p.m. and enter data accurately at an intermediate level.
• sit at a computer workstation and handle library materials for extended periods of time.
• collect, generate and report relevant statistics.

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