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Senior Customer Service Representative (English Only) - Jobs in Saint-Hubert

Techo Bloc
Job LocationSaint-Hubert
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionWe are in search of an energetic and achievement-driven individual who will prioritize meeting our customers #39; needs to ensure each client feels appreciated. In this role, you #39;ll oversee customer order inquiries from our distribution centers alongside a team of proficient bilingual Specialists. Here #39;s what your typical day will entail:

  • Handling customer purchase orders via phone, email, fax, and online platforms for both Canadian and American markets;
  • Analyzing customer orders and accounts to propose optimal solutions that save time and money;
  • Managing inventory transactions and logistical requests using various software systems;
  • Addressing inquiries from customers and our sales team regarding product availability, offering alternatives and solutions as per their requirement;
  • Following up with customers on overdue orders awaiting pickup;
  • Collaborating with the sales and marketing team to schedule product pickups and delivery dates for our customers.
A day in the lifeAs a Customer Order Coordinator, your day starts making yourself available for incoming calls. Typically, phone calls from our dealer network represent up to 20% of a typical work day. The remaining inquiries are tickets that are submitted via email to our team to be handled on a first in first out base. The more you move into your day, the more you collaborate with your internal partners: Transport, Distribution, Production and Sales (just to name a few). This helps grow your knowledge of our internal processes, products and ultimately helps set up future career growth in the company. Downtime during the day is used to grab a coffee but more importantly to use our knowledge of ERPs and Microsoft Suite to improve our internal and external processes!

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